Shipping policy

Last updated: 30 October 2026

Where we deliver

We deliver anywhere in South Africa.

Delivery options and costs

Standard tracked delivery: R100
Express tracked delivery: R150

Summer Sale: delivery is free on every order while the sale runs, including Express. The final delivery cost is always shown at checkout before you pay.

Delivery times

The estimated delivery time for your address and chosen option is shown at checkout. Times are estimates and may be longer during peak periods, public holidays or in remote areas. If your order is delayed, we will let you know by email.

Tracking

Every order is tracked. As soon as your order is dispatched, we email you a tracking number and link.

Separate parcels

Some orders, including suitcases with free gifts, may arrive in more than one parcel. Your shipping emails will show tracking for each one.

Your delivery address

Please check your address and phone number carefully at checkout, as the courier may need to contact you. If you need to change your address, email us as soon as possible. We can only change it before the order is dispatched. If a parcel is returned to us because the address was incorrect or it could not be delivered after the courier's attempts, we may charge the cost of sending it again.

Lost or damaged parcels

If your tracking has not updated for a long time, or your parcel arrives damaged, email us with your order number (and photos for damage). We will investigate with the courier and send a replacement or refund you. See our Refund Policy for details.